Refund Policy

Insomniac Agents is an independently operated software product, based in Australia. If it isn't right for you, we'll refund your first payment in full — no questions asked — as long as you ask within 30 days of that payment. You don't need to explain why.

• Your first payment on a paid subscription, if you request the refund within 30 days of it.
• The full amount of that payment, back to your original payment method.

After the first 30 days, subscriptions renew monthly. You can cancel anytime to stop future billing, but we don't prorate or refund partial months once a renewal has been charged, unless the law where you live requires it.

Email us at reid@allegianttechnology.net from the address on your account, or cancel from Settings → Billing and mention that you'd like a refund. Include the email on your account so we can find your payment. That's all we need.

We process approved refunds promptly — typically within a couple of business days of your request. Once processed, the money is returned to your original payment method; how quickly it lands depends on your bank or card provider (often a few more business days).

Cancelling your subscription stops future charges but doesn't by itself refund a payment you've already made. If you want your most recent payment back and you're within the 30-day window, just ask — we'll take care of both.

This guarantee is in addition to any rights you have under applicable consumer law, including the Australian Consumer Law. Nothing here limits those rights.

Anything unclear? Email reid@allegianttechnology.net and we'll help.